Welcome dear Stockist, we are happy to have you here!

If you are new to ARTHOUSE Unlimited and would like to stock our products please contact us on 01483 425273 or info@arthouseunlimited.org to request login details for our Trade Shop. Existing stockists can login here (link) using your own unique login details. If you have misplaced or forgotten your details, contact us as above and we will reissue.

We prefer Orders to be placed online via the Trade Shop but will happily accept orders over the phone and email too.

Please read the below Terms and Conditions carefully. We are offering discounts (highlighted in bold) to try and ease some of the pressure on our wonderful stockists at this time. However, we are also asking people to pay in advance via Proforma Invoice in order to try and protect the Charity as far as we can. Please see below for more information

Minimum Order Quantities

In light of the current economic situation, we have tried to help by reducing our Minimum Order to £150 exc. VAT and Shipping, and just Cards & Gift Wrap to £100. Shipping Costs remain at £12 per Order, but Carriage Paid has been reduced to £200 exc. VAT per Order. We shall return to usual MOQ’s when normality has been reinstated!

Usually our Minimum Order is £200 exc. VAT and Shipping, unless you are ordering just Cards & Gift Wrap in which case the Minimum Order is £150. Shipping Costs are £12 per Order. Carriage Paid is £300 exc. VAT Order. Shipping costs differ for Overseas Customers. Please see Shipping below for more info.

Lead Times

Currently our lead times are 1-2 working days from point of payment. In more normal times we wonderfully often experience a high volume of Orders which means that sometimes our lead times can be up to c. 5 weeks from point of order. We always work hard to deliver sooner than that whenever possible, often despatching within days of an Order being placed. If you need more specific info on the likely delivery date then please just ask via email.

Pack sizes and samples

When you log into the Trade Shop you will be able to see the pack sizes of each product in the information that accompanies it online. We sell samples of Organic Soaps, Handmade Chocolate, Handmade Truffles, Tea and Biscuits, Lady Muck, Reed Diffusers and Candles at half of the trade price. They are available online and are limited to 1 sample per product ordered.

Shipping

Currently we charge £12 per delivery for orders under £200 exc. VAT that are being delivered to the UK. If you are an overseas customer, you will be charged the exact cost of shipping. We will let you know what that is before we ship your order so you can confirm you are happy with the amount. In more normal times, our Carriage Paid level is £300 exc. VAT for UK customers.

Invoicing

In light of the current situation we are currently regretfully asking customers to pay in advance via Proforma Invoice. As soon as the Proforma has been paid we will trigger despatch doing everything we can to get you your goods within the next day or two.

In more normal times you will be Invoiced on receipt of your delivery and will have 30 days payment terms from that point. If you would prefer to pay in advance then please let us know and we will generate a Proforma Invoice for you. As a charity, it is very expensive and time-consuming for us to follow up overdue accounts and therefore we would be very grateful if our 30 day credit terms are strictly adhered to.

Returns or Credit Notes

We hope that everything arrives safely with you but sometimes things do get damaged in transit and occasionally we there are mistakes from the processing our end. Please do let us know if you are unhappy in anyway with your order and we will endeavour to rectify the issue as soon as we can. Credit notes will be raised for any missing or damaged items.

Sale or Return

We do not operate a Sale or Return Policy.

Exclusivity

As a Charity we do not offer exclusivity to customers as our main aim is to tell as many people as possible about the ARTHOUSE Unlimited artists and their talents. You can check our existing Stockist list under the ‘Stockist’ tab on our website. We try to keep it updated monthly. Alternatively, you can give us a call and we will tell you which other stockists we have in your area.

Pricing

ARTHOUSE Unlimited sell at Trade and Retail. We set our Trade and RRP prices as per the ones you can see currently on our Online Trade Shop. An up-to-date price list can also be seen here (link). Occasionally, in line with market forces, we may have to increase our pricing. In some instances we may reduce it. We will endeavour to inform existing customers as and when that happens.

Rebates, Settlement Fees, Commercial Agreements etc.

Our Terms & Conditions, and Pricing are laid out as above. As a Charity we aim to be 100% self-sustaining via Sales. The margins we set and work to are designed to help us do that. Consequently, we are unable to agree to any third party Rebates, Settlement Fees or any other types of Commercial Agreements.

Donations

At the point of check out you will be offered the opportunity to round up your order value as a means of making a donation to the Charity. ARTHOUSE Unlimited is 100% self-sustaining and every penny helps us to keep offering the service we do to the artists we support. We would be very grateful for a donation, but you are not obliged in any way!