Delivery and Returns Policy

Your order will be packed with care by a team of staff, volunteers and artists at our charity in Godalming. 

We ship to the UK, including the Channel Islands & the Isle of Man. Currently we do not ship anywhere else in Europe or Internationally.

Original Artworks and Clothing are exempt from Standard and Express Delivery costs below. All Original Artworks will have a £12.00 and Clothing a £4.50 flat fee applied at checkout. The customer will be contacted if the cost is more, dependent on weight and destination, and the difference will be charged prior to despatch. 

UK P&P Delivery costs are as follows:

Standard Delivery (3-5 working days using Royal Mail 2nd Class) £4.95

Express Delivery (Next working day using DPD Courier) £7.95

Standard Small Parcel Delivery for under 100g (3-5 working days, Royal Mail 2nd Class) £1.95

Express Small Parcel Delivery for under 100g (2-3 working days using DPD Courier) £2.95

Free Standard Delivery on orders over £50 (excluding original artworks) (3-5 working days using Royal Mail)

Free Express Delivery on Orders over £75 (excluding original artworks) (Next working day using DPD Courier)

Original Artworks £12.00 flat fee applied at checkout. The customer will be contacted if the cost is more, dependent on weight and destination, and the difference will be charged prior to despatch. 

Clothing £4.50 (UK Standard Royal Mail) flat fee applied at checkout.

Delivery to the Channel Islands, and Isle of Man:

Standard Delivery (3-7 working days using Royal Mail) £5.95

Delivery to the Republic of Ireland:

Standard International Delivery (3-7 working days using Royal Mail) £9.95. Customer responsible for import and customs duties)

Delivery outside of the UK

Sorry, we do not currently ship to European or International destinations (with the exception of the Republic of Ireland)

Returns

If you are unhappy with a product you have received please return it to us within 14 days. The product must be returned to us in a saleable condition with all original tags and packaging intact. A refund of the cost of the product will be given. We will refund the original cost of shipping but will not be able to pay for the return shipping cost.

If you receive a broken or damaged product please send images and we will arrange to despatch again or refund in full dependent on your preference. 

Printed Clothing

All printed clothing is printed to order, which means it is made especially for you, and is non-returnable.

Before placing your order, please double check the colour selected and use the size charts to check your sizing.

We can only offer a refund if the item received is faulty. If you notice something isn't quite right, please notify us immediately and we will be in touch.

For all queries regrading returns please contact info@arthouseunlimited.org or call us on 01483 425273.

Returns address:

FAO: Returns , ARTHOUSE Unlimited, 96 High Street, Godalming, Surrey, GU7 1DW